If you use Gmail, also check your category tabs, like Social and Promotions, if they’re turned on in your Gmail settings. Go to Account settings and scroll down to the Email section of the page. Learn how to link your guest order to an Etsy account. Make sure your email address on file is correct. If you checked out as a guest, you can link your order to a new or existing Etsy account to get help. To get help from Etsy, Choose your order, then select Open a case at the bottom of the page. As part of Etsy’s Purchase Protection program for qualifying orders, you’ll receive a full refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the description in the listing. Conversation hearts candy photo clipart / for personal and small commercial use. If the seller is unable to help you, your next step is to request help from Etsy by opening a case. Conversation Starters Ice Breaker, Table Talk Conversation Cards, Dinner Questions, Family, Table topics, therapist resources, anxiety tools. Does the following scenario sound familiar You are spending the day ironing out final design details for a client’s new home and checking on another build that is in progress. The seller will be notified of the new message and can respond. 30 Auto Reply Message Examples Businesses Can Use In (Almost) Every Occasion Prompt replies can be the difference between winning and losing customers. Select the arrow icon or select Enter to send.In the text box that appears, let the seller know that you’d like to return or exchange an item.On the Etsy app, tap the order, then select Help with order. Select Help with order next to the order.To ask a question about an item in the Etsy app: After you Send your message, the seller will be notified and can respond.Sign in to your Etsy account if you aren’t already, or create an account.Etsy charges a premium for selling on their platform and many sellers simply want to save money on fees. There isn't necessarily anything suspicious about this. On a listing page, select Message Seller under the listing title. Only Shop on External Sites if You Trust the Seller Many sellers on Etsy ask customers to visit their websites.Learn more about getting help with your order. Each seller on Etsy manages their own orders, and makes decisions about cancellations, refunds, and returns. Keep in mind that wait times may be longer. Buyers will see the new Conversations interface anywhere they can contact a seller. When shoppers have a better experience on Etsy, that’s good for all sellers. Etsy shops are run by sellers who creat e o r curate their own inventory and manage their own orders.Ĭontacting a seller through Messages is the best way to get information about an item or resolve any issues you have with your order. To contact Etsy customer service by phone in the USA, you can call the Etsy support phone number at +1-844- 935-3879. So starting today, Monday, July 29, we’ll be updating the Conversations interface for buyers to better meet their expectations and help you provide a better customer experience. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.Įvery Etsy shop is an independent business. If you contacted the seller more than 48 hours ago, choose Open a case so Etsy can help you.
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